Privacy Policy
1. Introduction
Leadveyor ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our lead management platform at leadveyor.com (the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy. This Privacy Policy is incorporated into and forms part of our Terms of Service.
2. Information We Collect
2.1 Information You Provide
We collect information you directly provide to us, including:
- Account Information: Name, email address, password, and company name when you register
- Billing Information: Payment details processed securely by Lemon Squeezy (we do not store card numbers)
- Lead Data: Contact information, notes, and details you enter about your leads
- Communications: Messages you send to us via email or contact forms
- Settings & Preferences: Configuration choices you make within the Service
2.2 Information Collected Automatically
When you use the Service, we automatically collect:
- Usage Data: Pages visited, features used, time spent, and actions taken within the Service
- Device Information: Browser type, operating system, IP address, and device identifiers
- Log Data: Server logs, error reports, and performance data
- Cookies & Similar Technologies: Session tokens and preference cookies (see Section 7)
2.3 Lead Data You Process
When you use Leadveyor to manage your business leads, you input third-party personal data (your leads' contact information). You are the data controller for this information. We process it solely on your behalf to provide the Service.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service
- Process transactions and send related billing communications
- Authenticate users and maintain account security
- Power AI-driven lead scoring and categorization using Anthropic Claude
- Send transactional emails (account alerts, lead notifications)
- Respond to support inquiries and provide customer service
- Improve and develop new features based on usage patterns (aggregated, anonymized)
- Comply with legal obligations and enforce our Terms of Service
- Detect and prevent fraud, abuse, and security incidents
We do not sell your personal data or use it for advertising purposes.
4. How We Share Your Information
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating the Service:
- Anthropic — AI processing (Claude) for lead analysis and scoring
- Ably — Real-time data synchronization
- Mailgun / SendGrid / Postmark — Transactional email delivery
- Lemon Squeezy — Payment processing
- MongoDB Atlas — Database hosting
- DigitalOcean — Cloud infrastructure and file storage
- Google Analytics — Website analytics (anonymized)
All service providers are contractually bound to use your data only for the purpose of providing their services to us.
4.2 Legal Requirements
We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Leadveyor, our users, or the public.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
4.4 No Sale of Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Storage and Security
5.1 Storage Location
Your data is stored on servers located in Australia and the United States via our cloud infrastructure providers. By using the Service, you consent to the transfer and processing of your data in these locations.
5.2 Security Measures
We implement industry-standard security measures including:
- Encryption of data in transit (TLS/HTTPS)
- Encryption of sensitive data at rest
- Role-based access control within the platform
- Regular security assessments and monitoring
- Company data isolation — each company's data is fully separated
5.3 Security Limitations
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. You use the Service at your own risk.
6. Data Retention
We retain your information for as long as necessary to provide the Service and comply with our legal obligations:
- Active accounts: Data retained for the duration of your subscription
- After cancellation: Data retained for 90 days to allow account reactivation
- After 90 days: Data is permanently deleted from active systems
- Backups: May retain data for additional periods as part of disaster recovery procedures
- Legal requirements: Some data may be retained longer if required by Australian law
You may request deletion of your data at any time by contacting us at val@leadveyor.com.
7. Cookies
We use cookies and similar tracking technologies to operate and improve the Service:
- Essential cookies: Required for authentication and core functionality
- Analytics cookies: Google Analytics to understand usage patterns (anonymized IP)
You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.
8. Your Rights (Australian Privacy Act)
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Complaints: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
To exercise these rights, contact us at val@leadveyor.com. We will respond within 30 days.
9. AI Processing and Your Lead Data
Leadveyor uses Anthropic's Claude AI to analyze, score, and categorize the leads you submit. Regarding this AI processing:
- Lead content is sent to Anthropic's API for processing
- Anthropic does not use your data to train their models (under our API agreement)
- AI-generated outputs (scores, categories, parsed fields) belong to you
- You can review Anthropic's privacy policy at anthropic.com/privacy
You are responsible for ensuring you have appropriate consent from your leads to process their data through AI systems.
10. Children's Privacy
The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at val@leadveyor.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Sending an email to the address associated with your account
- Displaying a notice within the Service
Changes take effect 14 days after notification. Your continued use of the Service after that date constitutes acceptance of the updated policy.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Email: val@leadveyor.com
- Website: leadveyor.com
For privacy complaints not resolved by us, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.